LADY ACCESSORIES After-sales Policy Statement
Thank you for choosing our exquisite jewelry and accessories. To safeguard the rights and interests of both parties, please be sure to read the following terms before purchasing:
I. Non-returnable and non-exchangeable Clause
Commodity particularity
All jewelry is:
Precious metal/gemstone products (once sold, they affect secondary sales)
Customized engraving/size adjustment products (modified according to personal needs)
Hygienically sensitive products (such as earrings, intimate accessories)
Exceptional case handling
The time limit requirements for evidence needed for the type of problem handling method
Transportation damage, exchange, unopened box, video signature for receipt within 24 hours
In cases where the goods do not match the description, negotiate compensation. The video comparison between the order and the actual goods should be signed for within 48 hours
Ii. Quality Assurance Services
Although we do not accept returns or exchanges, we offer
Material appraisal Certificate (included with the box for precious metal/gemstone products)
Free plastic surgery service (For necklace/bracelet items, enjoy one lifetime styling restoration)
Accessory replenishment channel (Supply of consumable parts such as ear plugs and chain buckles at cost price
Iii. Dispute Resolution Process
Send an email to:
✉️ liqueclaimish@ladyaccessorieser.com
(Title format: [After-sales Service] Order Number + Problem Description)
The following materials need to be attached
Order screenshot
4K video of the problem area (shot under natural light)
Packaging integrity certificate
Processing time limit
The “Dispute Resolution Document” will be issued within 3 working days.
Iv. Important Notes
Please take a video of the six sides of the package when signing for it: ✅
✅ anti-counterfeiting label close-up shot
Service qualification will be terminated for any man-made damage or wearing marks
The final interpretation right belongs to LADY ACCESSORIES