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LADY ACCESSORIES After-sales Policy Statement

Thank you for choosing our exquisite jewelry and accessories. To safeguard the rights and interests of both parties, please be sure to read the following terms before purchasing:

I. Non-returnable and non-exchangeable Clause

Commodity particularity

All jewelry is:

Precious metal/gemstone products (once sold, they affect secondary sales)

Customized engraving/size adjustment products (modified according to personal needs)

Hygienically sensitive products (such as earrings, intimate accessories)

Exceptional case handling

The time limit requirements for evidence needed for the type of problem handling method

Transportation damage, exchange, unopened box, video signature for receipt within 24 hours

In cases where the goods do not match the description, negotiate compensation. The video comparison between the order and the actual goods should be signed for within 48 hours

Ii. Quality Assurance Services

Although we do not accept returns or exchanges, we offer

Material appraisal Certificate (included with the box for precious metal/gemstone products)

Free plastic surgery service (For necklace/bracelet items, enjoy one lifetime styling restoration)

Accessory replenishment channel (Supply of consumable parts such as ear plugs and chain buckles at cost price

Iii. Dispute Resolution Process

Send an email to:

✉️ liqueclaimish@ladyaccessorieser.com

(Title format: [After-sales Service] Order Number + Problem Description)

The following materials need to be attached

Order screenshot

4K video of the problem area (shot under natural light)

Packaging integrity certificate

Processing time limit

The “Dispute Resolution Document” will be issued within 3 working days.

Iv. Important Notes

Please take a video of the six sides of the package when signing for it: ✅

✅ anti-counterfeiting label close-up shot

Service qualification will be terminated for any man-made damage or wearing marks

The final interpretation right belongs to LADY ACCESSORIES

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